Last updated: 28 August 2026
Chill Freez Transport L.L.C. (“ChillFreez,” “we,” “us,” or “our”) operates the website chillfreez.com and provides refrigerated vehicle rental and cold chain transport services across Dubai and the United Arab Emirates. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over it.
We are licensed by the Dubai Department of Economy & Tourism (DET) under Trade License No. 1510798 and are a registered member of the Dubai Chamber of Commerce (Membership No. 618495). Our registered office is Office A9-101, Al Khaleej Al Tijari Al Awwal, Sheikh Zayed Road, Dubai, United Arab Emirates.
This policy applies to visitors of our website and to customers who book, rent, or inquire about our chiller vans, freezer vans, refrigerated vans, and refrigerated/chiller/freezer trucks.
1. Who We Are (Data Controller)
For the purposes of the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), Chill Freez Transport L.L.C. is the data controller responsible for your personal data.
- Legal name: Chill Freez Transport L.L.C.
- Trade License: DET No. 1510798
- Address: Office A9-101, Al Khaleej Al Tijari Al Awwal, Sheikh Zayed Road, Dubai, UAE
- Email: info@chillfreez.com
- Phone / WhatsApp: +971 52 549 5268
2. Personal Data We Collect
We collect only the data reasonably needed to quote, book, and deliver refrigerated transport services:
| Category | Examples | When collected |
|---|---|---|
| Identity data | Full name, Emirates ID or passport (for self-drive rentals), UAE driving licence details | At booking, contract signing |
| Contact data | Phone number, WhatsApp number, email address, delivery/pickup address | Enquiry, booking, dispatch |
| Business data | Company name, trade licence (for corporate accounts), billing address | Corporate account setup |
| Transaction data | Rental dates, vehicle type, route, rate, payment method, invoice history | Booking and billing |
| Vehicle/driver data | GPS location of rented vehicle, trip logs, mileage (for tracked fleet vehicles) | During active rental |
| Technical data | IP address, browser type, device type, pages visited, referring site | Automatically, via website and cookies |
| Communications | WhatsApp messages, emails, call notes, chat transcripts | When you contact us |
We do not knowingly collect sensitive personal data (e.g., health, religion, biometric data) beyond what is incidentally required for identity verification under UAE law.
3. How We Use Your Data
We use your data to:
- Provide quotes and process chiller/freezer/refrigerated vehicle bookings.
- Verify driver eligibility for self-drive rentals (valid UAE driving licence).
- Dispatch vehicles, coordinate pickup/delivery, and provide 24/7 support.
- Issue invoices, process payments, and maintain financial records as required by UAE law.
- Send booking confirmations, dispatch updates, and service-related WhatsApp/SMS/email messages.
- Respond to enquiries submitted via our website, WhatsApp, phone, or email.
- Improve our website, services, and fleet operations (aggregated/anonymized analytics).
- Comply with legal, regulatory, insurance, and law-enforcement obligations in the UAE.
- With your consent, send occasional offers or service updates (you can opt out at any time).
4. Legal Basis for Processing
Under the UAE PDPL, we process your data on the following bases:
- Contractual necessity — to prepare and perform your rental agreement.
- Legal obligation — tax, licensing, insurance, and record-keeping requirements.
- Legitimate interest — fraud prevention, fleet safety, service improvement.
- Consent — for marketing communications, which you may withdraw at any time.
5. Cookies and Website Tracking
Our website uses cookies and similar technologies (e.g., Google Analytics, Meta Pixel where enabled) to understand how visitors use chillfreez.com and to measure the performance of our chiller van, freezer van, and refrigerated truck rental pages. See our Cookie Policy for full details and how to manage your preferences.
6. Sharing Your Data
We do not sell your personal data. We may share it only with:
- Drivers and dispatch staff — to fulfil your booking.
- Payment processors and banks — to process rental payments.
- Insurance providers — in the event of a claim involving a rented vehicle.
- Government or regulatory authorities — Dubai DET, Dubai Chamber, RTA, or police, where legally required.
- IT and hosting providers — who process data on our behalf under confidentiality obligations.
7. Data Retention
We retain booking, contract, and invoice records for at least 5 years to comply with UAE commercial and tax record-keeping requirements. Website analytics data is retained only as long as necessary for the purpose collected, after which it is deleted or anonymized.
8. Data Security
We apply reasonable administrative, technical, and physical safeguards to protect your data, including restricted staff access, secure storage of contracts and ID copies, and secure payment channels. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Under the UAE PDPL, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to our legal retention obligations.
- Withdraw consent for marketing communications at any time.
- Object to certain processing of your data.
- Lodge a complaint with the UAE Data Office if you believe your rights have been violated.
To exercise any of these rights, contact us at info@chillfreez.com or +971 52 549 5268.
10. International Transfers
We primarily store and process data within the UAE. If any data is processed by a service provider outside the UAE (e.g., cloud hosting), we take reasonable steps to ensure it receives an equivalent level of protection.
11. Children’s Privacy
Our services are intended for businesses and adults (18+) entering into rental agreements. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will always reflect the most recent revision. Material changes will be highlighted on this page.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
- Chill Freez Transport L.L.C.
- Office A9-101, Al Khaleej Al Tijari Al Awwal, Sheikh Zayed Road, Dubai, UAE
- Email: info@chillfreez.com
- WhatsApp/Phone: +971 52 549 5268
Frequently Asked Questions
Does ChillFreez sell or share my personal data with advertisers?
No. We never sell personal data. We only share it with parties directly involved in fulfilling your rental (drivers, payment processors, insurers) or where UAE law requires it.
Do I need to submit ID to rent a chiller or freezer van?
Yes, for self-drive rentals you must provide a valid UAE driving licence and identity document (Emirates ID or passport) as required for the rental contract and insurance purposes.
How do I request deletion of my data?
Email info@chillfreez.com with your request. We will delete data not subject to a legal retention requirement (e.g., financial and contract records must be kept for 5 years under UAE law).
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend having it reviewed by a UAE-licensed lawyer to confirm full compliance with the Federal Decree-Law No. 45 of 2021 and any sector-specific regulations applicable to your operations.